Privacy Policy – Web Engineer

Purpose of this privacy notice

This privacy notice aims to give you information on how Web Engine Limited collects and processes your personal data through your use of this website and related promotional apps, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data Controller

This privacy notice is issued on behalf of Web-Engineer (Web Engine Limited). When we mention “we”, “us” or “our” in this privacy notice, we are referring Web-Engineer who is responsible for processing your data. Web-Engineer is the data controller and responsible for this website.

We have an appointed data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:
Full name of legal entity: Web Engine Limited
Name of data privacy manager: Craig Lawson
Email address: support@web-engineer.co.uk
Postal address: Web Engine Limited, 18 Southernhay East, Exeter EX1 1QD

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Web-Engineer (Web Engine Ltd) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.

This privacy notice tells you what to expect when Web-Engineer collects personal information or when you provide personal information to us in the following circumstances:

When you visit our Web-Engineer website;
In other cases, when we see an opportunity to work with you on a project and engage our services.

Data protection principles

We comply with the General Data Protection Regulation (GDPR) and Data Protection Act (1998) laws and principles, which means that your data will be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

If you visit our website, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name and last name.
Contact Data includes an email address, location, job title, company and telephone numbers.
Technical Data includes internet protocol (IP) address, browser type and operating system, time zone setting and location.
Usage Data includes information about how you use our website, products and services.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect and use *Aggregated Data* such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific webpage. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any *Special Categories of Personal Data* about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data, for example, to send you newsletters or information about our services and you fail to provide that data when requested, we may not be able to do what you have requested from us.

How is your personal data collected?

If you visit our website, we use different methods to collect data from and about you including through:

Direct interactions. You may give us your details by filling in our contact form or subscribing to our blog, or our newsletter.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

We may also collect Technical Data from the following parties:
analytics providers such as Google based outside the EU;

In other circumstances, we may collect and receive personal data about you in person, by phone or email or from various third parties and public sources as set out below:

Identity and Contact Data from publicly available sources such as LinkedIn or Twitter
Identity and Contact Data from our customers.
Technical Data from analytics and search information providers such as Google based outside the EU.

Purposes for which we will use your personal data

We have listed below, all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Marketing and Communications Data – To send you content, event information and messages regarding our products and services.
Identity Contact – To contact you to discuss opportunities.

Our legal basis: Consent or Necessary for our legitimate interests (to develop our products/services and grow our business)

Technical Data – To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Our legal basis: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

Opting out of our marketing

You can at any time ask us to stop sending you marketing messages by following the opt-out links on any marketing message sent to you or by emailing support@web-engineer.co.uk and letting us know that you want to unsubscribe.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of an engaging in our products and services.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Details of these measures can be found in our Data Protection Policy.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see [Request erasure] below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice.

Rights of access, correction, erasure, and restriction

Your rights in connection with personal information

Under certain circumstances, by law, you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data or request that we transfer a copy of your personal information to another party, please contact our data protection officer by emailing support@web-engineer.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us by emailing support@web-engineer.co.uk.

No fee usually required

What we may need from you

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on May 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.